Start here as a user¶
Use Zerohive in the context of the organization and work you are authorized to access. Your personal account lets you sign in; workspace membership, product access and the particular action's rules determine what you can do next.
If you are new, follow Getting started. If you already use Zerohive, Account and workspaces helps you find the right context and resolve access problems.
Draft and availability: These starting pages connect the detailed guides that follow the newer final-screen designs. The frontend is still being completed. A described screen or successful account sign-in does not prove that every product is available in your environment.
Choose your starting point¶
| Your situation | Where to go |
|---|---|
| You are new and need an account | Create and activate your account |
| You received an organization invitation | Review the invitation, using the same email address |
| You already have an account but need membership | Ask to join an organization |
| You have membership and want to begin work | Sign in, then choose a workspace |
| You forgot your password | Password recovery |
| You previously deactivated the account | Recover the same account |
| You cannot open the expected workspace or product | Understand access and recovery |
Creating a new account or workspace is not the normal solution to a failed sign-in, missing invitation or unavailable product. Establish the state of the existing account and organization first.
Find the guide for your work¶
The capability map lists the documented areas. Common starting points include:
- Requests and tasks for work you submit or need to review.
- People and leave for organization-specific workforce tasks.
- Projects, Records and cases for their distinct kinds of work.
- Messaging for conversations, and document handling for supported file operations.
- HiveOrbit insights to understand available work evidence and its limits.
- HiveAI access for governed assistance and current delivery boundaries.
Your assigned role may expose only part of an area. An unavailable action can reflect permission, the work's current state, commercial eligibility or unfinished delivery. The feature guide explains how to distinguish those conditions.
If you are an external participant¶
Start from the specific invitation or business process shared with you. Confirm which organization sent it and what information or action it concerns.
An invitation to become a workspace member follows the account and membership journey above. A particular external business process can have its own entry and access rules; consult that process's guide instead of assuming ordinary membership is required or granted. Shared work and Records explain their respective boundaries.
Neither an invitation nor a document link grants unrestricted access to the organization's other information.
Before you consider an action finished¶
Read its result and check the affected work when the outcome matters. Submission, acceptance, processing and completion can be different stages. A notification, refreshed page or closed conversation is not universal proof that the business action completed.
If the response is unclear, keep the original item or request reference and follow that feature's recovery guidance. Avoid creating a duplicate merely because the first response was delayed.
For help, explain the workspace, action, approximate time and visible error through the organization's authorized support route. Do not send passwords, verification codes or browser-session credentials. Account and workspace problems have different owners; the access guide helps identify the next step.